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Return Policy

What is the return policy?

We are committed to customer satisfaction have a 30-day, hassle-free return or exchange policy for our eyewear.  We have free shipping, returns, and exchanges if you decide a different frame would fit you better or want to change magnification. We will honor a 30-day return policy from the date of shipping. One exchange and prescription remake per order.

 

How do I set up a return or exchange?

Email us at hello@lumioeyewear.com so we can get started on the return or exchange process.

 

Can I cancel my order?

You may cancel your order at anytime prior to shipping.  Please contact us via email as quickly as possible at hello@lumioeyewear.com.

 

What if I need to change or cancel my order?

We process orders quickly, but we’ll do our best to accommodate any changes to your order.

The best way to change or cancel an order is to email us at hello@lumioeyewear.com or chat with our customer experience team 9:30 a.m.–4:30 p.m. PT M-F.

If the order has yet to ship, feel free to email hello@lumioeyewear.com with an order cancellation request, and we’ll do our best to accommodate your needs. However, if the order has already shipped, reach out to us upon delivery to initiate the return or exchange process.

 

How do I obtain an itemized receipt?

A receipt will be attached to your shipping confirmation email and included with your purchase. If you need another copy, you can access one through your account or email us at hello@lumioeyewear.com.

Note: Our receipts for prescription glasses do not break down the cost of the frames and lenses separately because they are considered a packaged deal. Most major insurance providers will split the charge 50/50 (between frames and lenses). If you run into any issues, please don’t hesitate to reach out to us!

 

What is the warranty?

All Lumio glasses and lenses come with a 90-day warranty against manufacturing defects. The warranty includes defects in materials, scratched lenses, workmanship, coatings, and cracks. Manufacturing defects do not include normal wear and tear, improper cleaning, dislodged lenses, or exposure to excessive heat.

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