Privacy Policy - Lumio Eyewear

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By using our services, you are accepting the terms and conditions regarding the collection and use of your personal data and how it will be used upon collection. Please note that these terms do not apply to third party websites that we do not own but can be accessed through our services. It is your responsibility to read the terms and conditions of their privacy policies before using their services.


What information is being collected?

The information that you provide to us when you create an account includes your name, email address, and log in and password information for our services. Your login and password will not be stored by us, and we will not have access to it.

When you make a purchase from us, we need identifying information in order to ship your products or goods. This information may include your name, email address, birthday, shipping address, telephone number, or other personal information that may be deemed as sensitive.

For some of our service features, we may require a face scan or photograph of you in order to confirm your identity.

When a purchase is made, we need payment information like credit card type, number, expiration date, billing and shipping addresses and security code. We will not be able to process a purchase transaction without this information. If the information provided is inaccurate or incomplete, we may not be able to process the transaction. We do not store payment information on our servers.


Third-party collected information

In the instance that your purchase from us is medically related, we may collect health and wellness information from your doctor or other type of physician.

Some parts of our services are linked to third-party accounts and services. The information given via a third-party link can be accessed by as in some cases. You may also be able to register for an account with us through a third-party app or account.

Examples of the types of information that we collect about you via third parties includes location, online activity, and online interactions.

Some of the information that we automatically collect from you includes:

  • How often you log into our servers
  • How you use our services
  •  How long you stay logged on
  • Your interactions with ads while on our servers
  • Your browser type, IP address, and search terms
  • Information when you log in via mobile devices, such as what type of carrier you use, your phone IP address, Wi-Fi information, signal strength, and type and model of device

Please note that when you download our app on your mobile device, we receive information about that device that can help us identify you, such as your current location, the device IP address, and other identifying information.

Our website may employ the use of cookies that allow us to collect information about your activities online and across different services. We may also collect information when you are visiting our stores. We have vide-surveillance equipment used to combat theft and fraud and to ensure the safety of our customers. These videos may be analyzed to help us understand retail traffic patterns and customer behavior within our stores to help us create a more engaging environment.


How we use your information

We use the collected data to enhance our service features and to make changes that will provide you with the best possible experience while using our services. Some of the ways this information is used is to:

  • Personalize our services to better suit your wants and needs
  • Assist with the sale and delivery of the purchases you make o
  • Communicate with you regarding your orders, to send you updates, or to respond to any questions or comments you have
  • Understand how you use and interact with our services to help improve your experience with our services
  • Provide information or recommendations regarding our services or products
  • Gather material for internal business reasons

When you submit a photo or facial scan, we do not share those images with other third-parties, but we may use that data to:

  •  Measure your facial features
  •  Use the photos to confirm your identity
  • Help us personalize your experience
  • Help us combat unauthorized use of your account

We do not store or keep on file any photos or facial scans that are sent to us.


How we share your information

In the instances where we do share your information, it is with third-party service providers that are deemed necessary to complete a task that our services are not capable of. When we do share your information, we only do so for the following reasons:

  • To help fulfill your orders
  • For delivery of your product
  • To register your account
  • For web hosting reasons
  • For maintenance reasons
  • To analyze user data

We may also share your information with advertising services that we partner with. They may in turn email you directly regarding offers that might be of interest to you. If you do not wish for us to share your email with these third-party advertisers, you can opt out of these emails by contacting us at {company email address}. Some of our third-party partners use cookies and other tracking devices on their websites to collect information and track user movements in order to bring you more relevant advertisements.

When a prescription or medical item is being purchased, we may contact your doctor in order to ask for confirmation regarding your personal medical history, and we in turn may share the information that your provided us with your doctor. This is done for your safety as well as ours.

We may also share de-identified information about you with other third-party affiliates for reasons such as marketing research or surveys. De-identified information is information that cannot be used to identify you personally. These same affiliates may also share the de-identified information that they have collected with us.



By using our services you agree that we have the right to read, access, store, and disclose any information that is obtained on our servers. You also agree that this information is liable to be turned over to law enforcement or government agencies in order to comply with state and federal laws if needed. You agree that we need access to this information in order to protect the rights and safety of Lumio Eyewear as well as our users. Any time that your personal, identifiable information is to be shared with others, you will be made aware before the fact.


Account choices

When you set up an account with us, you can view, delete, or change the following information in the account settings screen:

  • Name
  • Password
  • Addresses (both mailing and billing)
  • Telephone number
  • Email address

The access to make changes to these things may change if our services change or merge with another service.

You may choose to opt out of receiving electronic marketing ads and communications from us. In this event, you my unsubscribe to these emails by selecting the “unsubscribe” button on our communications page, or you can contact our customer support team via email.

Please note that by unsubscribing to these advertisements, you will also stop receiving most forms of electronic communications with Lumio Eyewear. You will still receive messages regarding order information, response email that are a direct reply to a question or comment you had for us, or password recovery emails. If you no longer wish to receive notifications from us on your mobile device, you must update your settings on the device itself.


Retention longevity

Any information provided by you, including personal or identifiable information, will be retained for as long as we see fit in order to fulfill the purposes we have discussed in this terms and conditions policy. The information may be obtained for an even longer period of time if required by law. Once we have fulfilled our purposes with your information, you may send us a written request to have your information removed or anonymized.

The information provided is stored within the United States and is accessible to courts, government officials, law enforcement, and other national security authorities of the United States in cases of suspected unlawful behavior. This information can only be accessed via a subpoena from a court of law.

The security of your information is very important to us, and we take care to make sure that it stays confidential. We take many security measures, including physical, electronic, and procedural precautions, to make sure that your information stays safe. While we cannot guarantee that our services will not be hacked, we do perform regular safety and security checks to make sure our security is not vulnerable to outside attacks or malware.

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We do not share your personal details with anyone.