What do I need to order glasses?
Before you order, you’ll need a valid eyeglasses prescription and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames.
How do I obtain a prescription?
Make an appointment with your local optometrist for an eye exam. Make sure to request that they include your pupillary distance (PD) with the prescription.
How do I obtain my pupillary distance (PD)?
Your pupillary distance (PD) is the measurement in millimeters between your pupils. It allows us to locate the optical center of your lenses so the prescription is correctly placed in the glasses. If your doctor didn’t include this measurement with your prescription, the following options are available to you:
– Call your eye doctor or optical provider to request your PD measurement. Right and Left PD or the combined PD.
– Visit your eye doctor to get your PD measured. The PD is either free or requires a small fee.
Once you have your PD, you can email it to us at firstname.lastname@example.org with your order number or follow the steps below.
1. Hand-write it onto the copy of your prescription and resubmit the prescription.
2. Submit the measurement to email@example.com with your order number
3. Update the PD in the prescription tab in your online customer profile.
What if I need to change or cancel my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order.
The best way to change or cancel an order is to email us at firstname.lastname@example.org or chat with our customer experience team 9:30 a.m.–4:30 p.m. PT M-F.
If the order has yet to ship, feel free to email email@example.com with an order cancellation request, and we’ll do our best to accommodate your needs. However, if the order has already shipped, reach out to us upon delivery to initiate the return or exchange process.
How do I obtain an itemized receipt?
A receipt will be attached to your shipping confirmation email and included with your purchase. If you need another copy, you can access one through your account or email us at firstname.lastname@example.org.
Note: Our receipts for prescription glasses do not break down the cost of the frames and lenses separately because they are considered a packaged deal. Most major insurance providers will split the charge 50/50 (between frames and lenses). If you run into any issues, please don’t hesitate to reach out to us!